St. Charles Printing Website Terms and Conditions of
Agreement between St. Charles Printing and you covering use of
www.stcharles.com: Welcome to www.stcharles.com. The www.stcharles.com website
("Site") is comprised of various web pages operated by St. Charles Printing,
("St. Charles Printing"). “www.stcharles.com” is offered to you
conditioned on your acceptance without modification of the terms, conditions,
and notices contained herein ("Terms"). Your use of www.stcharles.com
constitutes your agreement to comply with all such Terms. Please read the Terms
carefully, and keep a copy of them for your reference. The Site conveys
information about St. Charles Printing’s products, services and markets.
This Site also conveys industry-specific information and educational materials
pertaining to the markets St. Charles Printing serves.
Visiting www.stcharles.com or sending emails to St. Charles Printing
constitutes electronic communications. You consent to receive electronic
communications and you agree that all agreements, notices, disclosures and
other communications that we provide to you electronically, via email and on
the Site, satisfy any legal requirement that such communications be in
Certain services made available via www.stcharles.com are delivered by
third-party sites and organizations. By using any product, service or
functionality originating from the www.stcharles.com domain, you hereby
acknowledge and consent that St. Charles Printing may share such information
and data with any third-party with whom St. Charles Printing has a contractual
relationship to provide the requested product, service or functionality on
behalf of www.stcharles.com users and customers.
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless
otherwise noted. If a User submits a request on the Site to purchase printing
products, mailing services, design services or other services, the User agrees
that all charges, taxes and shipping/handling fees will automatically be
charged to the credit card or paid by User with an approved payment method. We
require each order to be fully paid, including shipping and handling fees, if
applicable, before we complete an order. We will not start working on a print
job until we receive the full payment. Once a print job has been approved by
customer and "sent to press" on the Site, no changes are allowed to the artwork
files, job characteristics, or printing turnaround time. After a print job has
been sent to St. Charles Printing’s prepress department, the customer is
responsible for paying the entire amount of that print job along with
applicable taxes and shipping/handling fees, unless otherwise noted.
All sales are final. Since we customize each order according to your file
and exact specifications, no refunds are given once St. Charles Printing starts
working on your order, which means St. Charles Printing has received your
necessary materials (i.e., digital files and payment) and has begun work on
your job (i.e., your job is in production).
If we verify that we have made an error, we will re-run the order. We must
be notified within 24 hours from delivery of any defects. In order to receive
the replacement, customer must return 100% of the defective order at their
expense within 5 days of their receipt. We will re-run the order with the
original turnaround and send them out via the same paid shipping method.
Shipping is non-refundable.
In some cases, a partial or full refund may be extended to the customer if
no work has been completed by St. Charles Printing for a specific order. Such
refund would be adjusted to cover any fees charged for proofs or other services
associated with that order as well as merchant bank fees on credit card
Refunds resulting from but not limited to, quantity, paper stock and
shipping downgrades or cancellations prior to being in production shall be
subject to a minimum fee of $15.00, up to 3.5% of the total amount.
St. Charles Printing constantly maintains materials inventory and staff, and
schedules time on all equipment for orders that have been placed to ensure our
ability to produce them at any certain time. Orders that are not yet in
production within 5 days of order already incur additional equipment, labor and
inventory costs for St. Charles Printing. Orders not approved for print by
customer within 90 days of the order being placed will be non-refundable and
will incur a fee of 12.5% of the original invoice total for each 30 day period
thereafter until 100% of the original invoice total has been accrued in
Each order made from St. Charles Printing is a contract between you, as the
customer making the order, and St. Charles Printing. The fact that you have
made an order on behalf of a third party does not absolve you of liability to
St. Charles Printing. As such, any decision by the third party not to accept
the particular items printed or to cancel the order with you does not affect
your liability to St. Charles Printing.
Our Sales Tax Policy
St. Charles Printing charges sales tax to orders received from within the
state of Louisiana unless you are tax exempt. If you are tax exempt, you must
submit your reseller’s certificate prior to placing an order.
An online proof will be generated after you upload your files or customize
one of our templates. It is the customer’s responsibility to proof the
file and check for any discrepancies or errors. No job will be sent to press
without your approval. Once you have approved the proof and submitted your
print job, you will be unable to make any further changes. We are not liable
for delays in the order caused by customer's non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final
printed piece but is the final opportunity for you to check the layout, bleeds,
crops and final text. Electronic proofs do not show transparency and over print
issues. Neither do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file
and thoroughly reviewed prior to approval. It should be checked against the
original file for possible errors in layout, copy, spacing, punctuation or
image placement. Customer is fully responsible for all that is contained in the
final approved proof.
St. Charles Printing offers hard copy proofs that show reasonable likeness
to the final printed pieces. Such proofs are recommended for color-critical art
and must be requested by the customer when the print order is made. Hard copy
proofs are printed on a substrate different from the actual paper stock and
while it’s main purpose is to show color, variations may occur depending
on the finish selected (AQ, matte, UV) for the final print job. We do not offer
hard copy proofs for art that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and would
extend the amount of time needed to complete the job. For orders where a hard
copy proof has been requested, the approval must be received by St. Charles
Printing on or before our published cut-off times. We will make every effort to
match colors in production when a hard copy proof is requested. However, it is
the customer’s responsibility to determine if they need a hard copy proof
with their print order.
St. Charles Printing will reproduce color from submitted print-ready files
as closely as possible, but cannot exactly match color and density. Because of
inherent limitations with the printing process, as well as neighboring image
ink requirements, the accuracy of color reproduction is not guaranteed. By
placing an order with St. Charles Printing you agree to this limitation. We
will try our best to match the gradient density of each color, but we accept no
responsibility for color variations between submitted files and the final
printed piece. Under no circumstances will a reprint be honored for color
variations that have occurred during the printing process. We are not liable
for color matching or ink density on screen proofs that you approve. Screen
proofs will predict design layout, text accuracy, image proportion and
placement, but not color or density. Application of UV coating may effect or
change the appearance of the printed colors. We are not liable for the final
color appearance of a UV coated product.
No Liability for Errors
St. Charles Printing is not liable for errors in a final product caused by
any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong
cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency,
Overprint, Cracks on Folds, Finished Product Size. St. Charles Printing does
not make any changes on customer files unless specifically requested by
customer, after which a proof should be requested.
Overrun and Underrun Policy
Due to mechanical variable in the printing process, we cannot guarantee that
every order will be the exact number of items that are ordered. St. Charles
Printing can only guarantee that it will come within plus or minus 10% of the
number of items ordered and that underruns will be refunded and overruns will
be charged on a pro rata basis.
St. Charles Printing does guarantee exact quantities on numbered ticket
orders and variable data print runs. Any missing or defective prints will be
replaced at St. Charles Printing's expense.
Our prepress department checks all submitted artwork files before printing,
but you are still 100% responsible for the accuracy of your print-ready artwork
files, and we encourage you to proofread all files carefully before submitting
to St. Charles Printing. St. Charles Printing is not responsible for any issues
as to orientation or alignment of the pages of your submitted documents. By
submitting the artwork to St. Charles Printing , you certify that you have the
right to use the image(s) in your artwork files. DO NOT send any "one-of-kind"
transparencies, prints or artwork. Although we take every precaution to
safeguard your materials, we are NOT responsible for loss or damage of images
Under these Terms and Conditions, you agree that you will NOT upload any
artwork files consisting of the following material: offensive, indecent or
improper material, any material that could give rise to any civil or criminal
liability under applicable law; and any material that could infringe rights of
privacy, publicity, copyrights or other intellectual property rights without
the permission of the owner of these rights and the persons who are shown in
the material if applicable. We will refuse an order, which in our opinion may
be illegal in nature or an infringement on the rights of any third party. You
accept full legal liability for the content of material processed and printed
on your behalf and under your instructions. We reserve the right to refuse an
order without disclosing a reason.
Printing Turnaround Time
Printing turnaround time begins after your order has been placed and your
print-ready files have been uploaded to your account, attached to your printing
job, approved for printing. receipt of approval for your proof and full payment
has been made. For printing jobs that do not have complete digital source files
provided or have submitted files that are not print-ready, printing turnaround
begins when we have your print-ready file(s), not from when the order was first
For our Next Day Turnaround option, orders and files must be submitted by
8:00 AM PST and proofs must be approved by 11:00 AM P, to have the item shipped
out of our facility on the next business day. In other words, if you approve a
proof on your Next Day Turnaround order by 12:00 noon PST on Tuesday, it will
be sent out of our facility for shipping by end of business Wednesday.
Otherwise, your Next Day Turnaround order placed on Tuesday would ship on
Thursday. This applies to Next Day Turnaround orders only.
For all other turnaround options, orders and files must be submitted by
12:00 PM PST and proofs must be approved by 4:00 PM PST, printing turnaround
time begins the next business day.
Please note that St. Charles Printing is closed Saturdays, Sundays and
Holidays. As a result, these days are not considered when calculating printing
turnaround time. In addition, while Production Turnaround includes printing,
cutting, and binding, it does not include design, mailing, or shipping transit
times, and you should allow additional business days for delivery based on the
shipping method you selected. The estimated production turnaround advertised on
this site is based on the typical number of hours or days that a print job is
completed under normal circumstances, excluding Saturdays, Sundays and
Printing turnaround time for jobs with approved proofs and payment is
guaranteed. The remedy for failing to meet a deadline is limited to a pro-rated
refund of any rush charges or a courtesy rush on your next order. Cancellation
of an order based on printing turnaround time is only allowed if the customer
indicates in writing (e.g., note posted to order) when placing the original
order that a job in the order is time sensitive and must be shipped by target
date based on printing turnaround option selected. St. Charles Printing will
not be responsible for shipping-related costs on orders that do not go out by
the due date.
Unless you choose Local Pick Up for digital orders, you need to select one
of the shipping options presented to you on the Site. All shipping is currently
done via UPS, with the exception of some large freight shipments. When choosing
a shipping option, please remember that the estimated shipping transit time is
based on the number of business days in transit and does not include weekends,
holidays or the day the package is picked up by UPS. For instance, a product
shipped 2nd Day Air and picked up on a Thursday would be delivered by end of
Shipping transit times vary, and St. Charles Printing assumes no
responsibility for delays caused by shipping carriers, weather or any damages
resulting from the failure to receive a job on time. Your order may arrive late
due to unforeseen delays in delivery service, the breakdown of equipment,
illness, etc. St. Charles Printing ’s responsibility is limited to
preparing your printing order and delivering it to UPS for shipping. St.
Charles Printing is not liable for damages which occur in shipping.
Pick up orders will be kept for 30 days from the delivery of the pick-up
notification email. If the order has not been picked up from St. Charles
Printing's facility within 30 days, it will be shipped directly to the customer
and customer will be billed for the applicable ground shipping rates. We cannot
ship to P.O. Boxes or APO/FPO.
All complaints must be registered within 24 hours of receipt of your final
printing job. Should your job contain manufacturing errors and/or defects (as
determined by St. Charles Printing), St. Charles Printing would rerun your job
at no charge. All materials we create in producing your printed product are the
property of St. Charles Printing. Although these materials will NOT be sold or
given to any other party, we reserve the right to distribute free samples of
your printed product. Please note that your printed product or images used for
your printed product will not be used in any national advertising without your
prior written consent.
You, the User, acknowledge that all content included on this Site,
including, without limitation, the information, data, software, photographs,
graphs, typefaces, graphics, images, illustrations, maps, designs, icons,
written and other material and compilations (collectively, "Content") are
intellectual property and copyrighted works of St. Charles Printing and/or
various third-party providers ("Providers"). Reproductions or storage of
Content retrieved from this Site, in all forms, media and technologies now
existing or hereafter developed, is subject to the U.S. Copyright Act of 1976,
Title 17 of the United States Code.
Corporate Identification and Trademarks
"St. Charles Printing", and any and all other marks appearing on this Site
are trademarks of St. Charles Printing in the United States and other
jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish,
upload, post, transmit distribute or modify the Trademarks in any way,
including in advertising or publicity pertaining to distribution of materials
on this Site, without St. Charles Printing's prior written consent. The use of
Trademarks on any other Web site or network computer environment is prohibited.
St. Charles Printing prohibits the use of Trademarks as a "hot" link on, or to,
any other Web site unless establishment of such a link is pre-approved by St.
Charles Printing in writing.
You may only use this Site to make legitimate requests to purchase the
products or services offered (each, a "Request"), and shall not use this Site
to make any speculative, false or fraudulent Requests. You may not use robots
or other automated means to access this Site, unless specifically permitted by
St. Charles Printing . You represent that you are of sufficient legal age to
create binding legal obligations for any liability you may incur as a result of
your use of this Site. You agree to promptly update your membership information
(if applicable) in order to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an
invalid credit card. Please be aware that even if you do not give us your real
name, your Web browser transmits a unique Internet address to us that can be
used by law enforcement officials to identify you. Fraudulent users may be
prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions
of this Site for the sole purpose of using this Site as a shopping resource.
Any other use of materials or Content on this Site, including reproduction for
a purpose other than that noted above without St. Charles Printing 's prior
written consent is prohibited.
No Unlawful or Prohibited Use / Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to
access and use www.stcharles.com strictly in accordance with the Terms
described herein. As a condition of your use of the Site, you warrant to St.
Charles Printing that you will not use the Site for any purpose that is
unlawful or prohibited by these Terms. You may not use the Site in any manner
which could damage, disable, overburden, or impair the Site or interfere with
any other party's use and enjoyment of the Site. You may not obtain or attempt
to obtain any materials or information through any means not intentionally made
available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos,
images, as well as the compilation thereof, and any software used on the Site,
is the property of St. Charles Printing or its suppliers and protected by
copyright and other laws that protect intellectual property and proprietary
rights. You agree to observe and abide by all copyright and other proprietary
notices, legends or other restrictions contained in any such content and will
not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the
transfer or sale, create derivative works, or in any way exploit any of the
content, in whole or in part, found on the Site. St. Charles Printing content
is not for resale. Your use of the Site does not entitle you to make any
unauthorized use of any protected content, and in particular you will not
delete or alter any proprietary rights or attribution notices in any content.
You will use protected content solely for your personal use, and will make no
other use of the content without the express written permission of St. Charles
Printing and the copyright owner. You agree that you do not acquire any
ownership rights in any protected content. We do not grant you any licenses,
express or implied, to the intellectual property of St. Charles Printing or our
licensors except as expressly authorized by these Terms.
This Site is controlled, operated and administered by St. Charles Printing
from our offices within the USA. If you access the Site from a location outside
the USA, you are responsible for compliance with all local laws. You agree that
you will not use any Site content accessed through www.stcharles.com in any
country or in any manner prohibited by any applicable laws, restrictions or
You agree to indemnify, defend and hold harmless St. Charles Printing, its
officers, directors, employees, agents and third-parties, from any losses,
costs, liabilities and expenses (including reasonable attorneys' fees) relating
to or arising out of your use of or inability to use the Site or any services
offered on the Site, any user postings made by you, your violation of any terms
of this Agreement or your violation of any rights of a third-party, or your
violation of any applicable laws, rules or regulations. St. Charles Printing
reserves the right, at its own cost, to assume the exclusive defense and
control of any matter otherwise subject to indemnification by you, in which
event you will fully cooperate with St. Charles Printing in asserting any
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE
THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE
PERIODICALLY MADE TO THE CONTENT AND INFORMATION CONTAINED ON THE SITE. ST.
CHARLES PRINTING AND / OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN
THE SITE AT ANY TIME.
ST. CHARLES PRINTING AND / OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT
THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE
INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE
SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL
SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE
PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ST. CHARLES
PRINTING AND / OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS
WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED
GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ST.
CHARLES PRINTING AND / OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER
INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS,
ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE,
WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION
OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS,
SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING
OUT OF THE USE OF THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT
LIABILITY OR OTHERWISE, EVEN IF ST. CHARLES PRINTING OR ANY OF ITS SUPPLIERS
HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH
EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
BECAUSE SOME STATES / JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. IN SUCH STATES, ST. CHARLES PRINTING's LIABILITY IS LIMITED
AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL,
IN NO EVENT, EXCEED $100.00.
Termination / Access Restriction
St. Charles Printing reserves the right, in its sole discretion, to
terminate your access to the Site and the related services or any portion
thereof at any time, without notice. To the maximum extent permitted by law,
this agreement is governed by the laws of the State of Louisiana and you hereby
consent to the exclusive jurisdiction and venue of courts in Louisiana in all
disputes arising out of or relating to the use of the Site. Use of the Site is
unauthorized in any jurisdiction that does not give effect to all provisions of
these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency
relationship exists between you and St. Charles Printing as a result of this
agreement or use of the Site. St. Charles Printing's performance of this
agreement is subject to existing laws and legal process, and nothing contained
in this agreement is in derogation of St. Charles Printing's right to comply
with governmental, court and law enforcement requests or requirements relating
to your use of the Site or information provided to or gathered by St. Charles
Printing with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision and
the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire
agreement between you and St. Charles Printing with respect to the use of the
Site, and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral or written, between you and St. Charles
Printing with respect to the Site. A printed version of this agreement and of
any notice given in electronic form shall be admissible in judicial or
administrative proceedings based upon or relating to this agreement to the same
extent and subject to the same conditions as other business documents and
records originally generated and maintained in printed form. It is the express
wish of the parties that this agreement and all related documents be written in
Changes to Terms
St. Charles Printing reserves the right, in its sole discretion, to change
the Terms under which www.stcharles.com is offered. The most current version of
the Terms will supersede all previous versions. St. Charles Printing encourages
you to periodically review the Terms to stay informed of our updates.
St. Charles Printing welcomes your questions or comments regarding the
Terms. Use this link to contact us.
This Version 12.15 of the Terms effective as of December 1, 2015.